Refund policy

At [ORYNZA.COM], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return your item within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging.
  • Products marked as Final Sale or Clearance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos or videos of the item.
  • A brief description of the issue.

We'll arrange a replacement or refund after reviewing your request.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be issued to your original payment method or as agreed by our support team.

Exchange Policy

We only replace items that are defective, damaged, or incorrectly shipped.

Return Shipping

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders can be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after receiving the item according to this policy.